Terms & Conditions

We thought it might be helpful if we let you know how we will work with and for you. The terms below will apply to all transactions unless other arrangements have been agreed in writing. Please contact us for more information.

Terms

‘The company’ means Nature’s Own Pets Ltd, ‘The customer’ means the person or company placing the order with The Company. ‘Order’ means the request for Goods placed by the Customer for the supply of goods or products. ‘Goods or products’ means the subject matter of the relevant order.

Pricing

Prices are based on the Company’s current pricing policy but the Company reserves the right to amend its quoted prices at any time. Quoted prices include delivery, unless otherwise stated and agreed.

Delivery & Payment

The delivery of goods will be provided by The Company using a third-party haulier, unless otherwise agreed. The order will remain the property of The Company until payment has been received, payment terms will be agreed when entering into a sales agreement.

VAT – Value Added Tax where applicable is payable on certain Goods supplied by The Company.

Liability

The Company’s liability in terms of defects or imperfections of a product will be limited to the replacement of such products or a credit being given for the value of the aforementioned product. Further compensation will be given entirely at The Company’s discretion.

Damages

Any damage caused to a product whilst in transit will need to be photographed by The Customer and confirmed by The Company. Once agreed, the damage will be credited by The Company and a claim against the haulier will be made to recover any costs.

Nature's Own bestsellers

Devon Meadow Hay XL
Product details

Devon Meadow Hay XL

£4.19

3.5kg

Oat Cookies
Product details

Oat Cookies

£3.49

8 cookies per 100g pack

Sweet Green Hay
Product details

Sweet Green Hay

£5.19

3.5kg

Large Softwood Shavings
Product details

Large Softwood Shavings

£4.19

3kg

Timothy Rich 5 a Day Hay
Product details

Timothy Rich 5 a Day Hay

£3.14

1kg

Hay Cookies
Product details

Hay Cookies

£3.99

1kg pack

Flaked Peas
Product details

Flaked Peas

£1.50

200g bag

The hay diaries

Find out more about life at Newlands Farm and the care we put into making Nature's Own products

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