Deliveries & Returns

If you’re buying directly from us through this website, please take note of the delivery and returns information below. Our team is on hand to assist you, should you require it.

Delivery

All orders placed on the website which total £19.95 or greater, will be shipped free of charge. Any order with a value of less than this will incur a £5.99 shipping charge.

Delivery at these rates are to UK mainland locations, areas which may incur an additional delivery charge are:

Scottish Highlands and Islands:

AB31-35, 41-54; AB36-38, 55-56; FK17-21; IV; HS 1-9; KA 27 & 28; KW; PA20-78; PH15-99, ZE

Northern Ireland, Isle of Man and Isles of Scilly:

BT; IM; TR21-25

All Channel Islands Postcodes

Please contact us for a quote if you wish to ship to one of these areas.

Returns

General Products: If for any reason you are not satisfied with any item you have purchased from us you may return it providing notification to us has been made within 14 days of receipt. The product must be in its original packaging, unopened and in a re-saleable condition, the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through this website.

The Company’s liability in terms of defects or imperfections of a product will be limited to the replacement of such products. Further compensation will be given entirely at The Company’s discretion.

This does not affect your statutory rights as a consumer.

Return Address:
Nature’s Own Pets Ltd, Newlands, Dowland, Winkleigh, Devon, EX19 8PQ

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